“The Payment Systems Vision 2021, with its 36 specific action points and 12 specific outcomes, aspires to (a) enhance customer experience, including robust grievance redressal; (b) empower payment system operators and service providers; (c) enable the payments ecosystem and infrastructure; (d) put in place forward-looking regulations; and (e) undertake risk-focused supervision.”

Read the rest of India sets out plans for a cash-lite society at NFC World.